4 Things to Look for in a Courier Company
So, you’re all set with your business. You’ve done your market research, developed your offering, and marketed your company on social media. Finding a delivery company to get your product to your clients is the last link in the chain.
But, when it comes to choosing the best California courier service, deciding which company to entrust with your deliveries can be difficult.
If you get it right, you can get the upper hand over your competition and ensure that customers will order from you again and again.
Get it wrong, however, and your entire business will suffer. That’s why we compiled a list of the four most important things to look for when choosing a courier company that will meet your business needs.
When you’re deciding on a courier company, look for flexibility in their services and costs. Bear in mind, though, it’s also important that the company can provide excellent customer service to not only you but also the customers on the receiving end.
The recipients of your products will appreciate speedy delivery, which will provide better client satisfaction and help you retain customers. Bespoke delivery options and niche delivery service companies are usually willing to go the extra mile to keep you and your clients happy.
When relying on any company to handle the logistics of your business, they must be transparent throughout every step of the process.
When it comes to delays, you should be able to trust that the courier company is actively working on the problem and that they will inform you of any changes.
This kind of honesty is imperative for you and your customers because it will enable you to keep the recipient informed. It will also enable you to give detailed reasons as to why they haven’t received their package when they enquire about it.
Determining if a courier company is trustworthy and if they will keep you in the loop is simple enough – a consistently high level of customer service will be the biggest giveaway.
If a courier company has awards and accreditations, it is a good indication that the company is secure and safe to work with – it means they have a proven history of excellence.
Look for accreditations like ISO:9001, ISO:14001, and AEO – these prove that a courier company has met certain quality levels and standards, and they also indicate that the company is willing to go the extra mile to show their clients that they are efficient and reliable. You can check AEO accreditations online.
The best thing about accreditations is that they show that a courier company is consistently committed to outstanding customer service because these accreditations can easily be revoked if the standards are not met.
4. Proactive Monitoring and Management
When choosing a courier company, it is vital to make sure that the company takes a proactive approach to monitor deliveries instead of a reactive one. Errors that recur again and again without the problem being rectified are a sure sign that you’re dealing with a bad courier service.
While packages that arrive late are frustrating, it’s far worse to receive little to no information about what’s happening because it can negatively affect your customer relationships. A good courier company will manage your deliveries proactively rather than waiting for an issue to arise and then trying to fix it.