The laptop keyboard is a vital component to use it. If the laptop keyboard not working, the laptop will be almost unusable, so fixing it as soon as possible is crucial. In this tutorial we are going to give you some tips to fix the non-working keyboard of a laptop, things that you can try yourself to fix the problem before having to take the laptop to the technical service.
It is imperative to have a keyboard to be able to apply some of these solutions, something that is contradictory to the problem you have. However, since the keyboard of the laptop does not have to do with the touch pad, it is likely that it does work -or surely you have an external USB mouse for greater comfort- and that you can use it at least. In any case, it is recommended that if you have a external USB keyboard, you momentarily connect it to the laptop until you find the solution.
If you don’t have this possibility, don’t despair, because Windows incorporates a utility that can help us alleviate the problem.
Windows 10 on-screen keyboard
As we said, Windows incorporates a keyboard that you can click with the mouse. To access it you must click on start and navigate to “Windows Accessibility“, where you can select the on-screen keyboard.
This will bring up a keyboard on the screen, where you can press its keys directly with the mouse. It is not the most comfortable thing in the world, but to get out of trouble if you can not connect an external keyboard, it is worth it.
With this explained, let’s see how you can fix the problem.
If the laptop keyboard not working because of the software
Check Windows components
Chances are if the laptop keyboard not working is because of the software. For this reason, the first thing you must do is make sure that all Windows components are correct, and for this you must open a Command Prompt window as administrator. To do this simply right-click the start button and select Command Prompt (Administrator).
Once the window is open, directly execute the following command: sfc / scannow
This will proceed to check all Windows components, and later (when finished) you should restart the computer.
Reinstall keyboard driver
If this has not solved the problem, the next thing to do is reinstall the keyboard driver. For this you must go to the Device Manager, which you can access by right-clicking on the Start button and selecting “Device Manager“, and inside you must search within the “Keyboards” section for a device called “Standard PS / 2 Keyboard »or« Standard PS / 2 keyboard ». You have to right click on it and select Uninstall.
After doing so, you restart the laptop and on the next boot, Windows will automatically install the driver again. If not, it is recommended to re-enter Device Manager, and uninstall everything that appears within Keyboards.
You have already seen what you can do to solve the problem as far as the software is concerned, and if nothing has worked it is very likely that then the problem is in the hardware . Therefore, the first thing to do is to make sure that the problem is that, and for this, just turn on the laptop when it is turned off, you must press SUPR, F2, F8 or F12, the corresponding key to enter the BIOS.
If the laptop enters the BIOS then the keyboard is fine and you will surely have to format the computer. Or If it doesn’t respond, go to the next section because the problem surely lies in the hardware.
laptop keyboard not working problem is in the hardware
If you are sure that the problem is in the hardware, but you are a little handyman and you dare, then you will have to “gut” the laptop. Remove the screws and open the bottom cover, you must locate the keyboard connector and this, unfortunately, depends on each manufacturer so you cannot show you general cases that can help you.
The connector will look like this.
The first thing you should do is disconnect it (carefully, usually you just have to push it out with a flat screwdriver), check that the cable and connector are not dirty, and reconnect it. Check before that the connector is not damaged, of course.
If the keyboard still does not work, we are afraid that then you will have to change it or take it to the technical service.
Any questions you have regarding “Laptop Keyboard Not Working” you can leave it in the comments.